Kookys & Dreams

Tuesday, August 16, 2005

My AV software, with a NOD

Through the recommendations of fellow friends and other anonymous Samaritans, I’ve decided to uninstall my once beloved McAfee to try something supposedly ‘better’. After sometime researching on the best AV software available, I was disappointed to find out that McAfee wasn’t even on the top 3 list. In fact, I have never heard of the Top 2 ever before. Perhaps I was too far out on catching up with the latest software and trends these days. They were Eset’s NOD32 and Kaspersky Lab’s AntiVirus. It was reported that NOD32 has never not detected a possible virus threat, and it is supposed to be faster in scanning. All these because they use some sort of high level algorithm that’s mind-blowing. Even Kaspersky lost out on detection although its rather reputable in the market.
Checking out Eset’s website reassured me that these guys really know what they’re doing, and they’re in it for good. They’ve claimed 100% detection awards for many months straight – which makes you wonder if they’ve actually make viruses to create opportunities for themselves…hmm. Well its just part of my nature to be overly suspicious. With sufficient evidence to support my decision to switch, I said my last rites to McAfee, and wish I never had to go back to that slow but intuitive AV program.
The first thing that took me by surprise was the sheer size of NOD32. It’s only a bloody 8MB size! I was pondering if this was some sort of a trial program, or it’s just a big joke. Installing it was fast, and I encounter no problems whatsoever. Then comes the face-off. The interface looks nothing like intuitive at first sight. It looks like you have to know what you wanna do in order to use it. Plus you have to download the manual separately on the website. So I read the amazingly thin manual, which doesn’t really provide much detail except for the normal explanation to everything you see on the interface: the scan function, the monitor function. etc (I was hoping they’ll include some really complex stuff on the algorithm used and stuff, to convince myself that this is really a product of the supernerds). Now comes the real test: The Scan!
1 click to scan my local drive and in less than probably 15min it was done! McAfee did mine in >2hrs! This got me worried. I was wondering if it was actually doing its job in scanning my files properly coz I really didn’t think it could be that fast! Later on I found out that they have an advance setting in which you can scan more in-depth of your files, but even that took less than an hour. Nonetheless it detected a threat which the other AV I tried never did. So I thought it couldn’t be all that ‘bad’. There were just too many good things about NOD32 that you wonder if it's actually working because its just too good...to be true.
At the end of the day, I’m drawn into believing that I’ve made the right choice in switching, as it’s supposed to be the best AV software in the market, its a lot faster than any others…and it updates definitions almost everyday. For me, that’s convincing enough ;p

Use this site to do a comparison yourself.

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Monday, August 08, 2005

McAfee Conspiracy?



As I’ve mentioned previously in my post on how excited I was with my new browser, tragedy struck. I have been a rather staunch user of McAfee Antivirus products judging from the fact that even though reviews had offered Norton or PC-Cilin to be better, and that I own a licensed copy of Norton myself, I insist on McAfee simply because I feel that their interface was a lot ‘friendlier’, and I hate that LiveUpdate from Norton. So the problem arose when I start to notice that some features of McAfee were not noticeable on Opera, as it did in IE.

I was concerned that viruses (especially the Trojans that comes with loading a page) would not be detected when I use Opera, as it did on IE. So I decided to contact McAfee to verify on my predicament.McAfee has this cool service which allows you to hold an online chat with the Helpdesk, so that you can get answers immediately and supposedly more accurately, as we shall see in this following dialog I had with a technical staff of McAfee:(Note: Name of technical staff had been withheld to protect his identity, so that he does not get his ass sacked for providing me with such useless information)

- start dialog session -
Please wait while we find a technician to assist you...
You have been connected to S***.
S***: Jaster, thank you for contacting McAfee Online Support Center. How can I assist you with your McAfee software today?

Jaster Mereel: hello
Jaster Mereel: was wondering if the internet security suite supports other browser in particularly Opera v8 which im using? Coz i noticed that some options avail on IE6 are not there when i used Opera
Jaster Mereel: So does that mean that i'm not as protected when i use Opera?
Jaster Mereel: Also, i cant seemed to access this service with Opera - had to revert back to IE

S***: Jaster I suggest you to use Internet Explorer with McAfee applications.
Jaster Mereel: so when u say that, does it mean McAfee does not support Opera?
S***: Jaster any browser may or may not support McAfee products but we suggest customers to use Internet Explorer with McAfee.
Jaster Mereel: and why is that when IE has so many security issues? Is it because McAfee applications were built specifically to cater to IE users?
S***: Jaster for Internet Explorer issues you need to contact Microsoft.
Jaster Mereel: S*** you're not really answering my questions
S***: I apologize for the inconvenience. I'd be happy to help you.
S***: Jaster McAfee applications are not built specifically for Internet Explorer.
Jaster Mereel: no worries, just needed to get things straight about how McAfee will offer more protection if i use IE than other browsers
Jaster Mereel: S*** so again my question would be: Does it mean than i'm more "protected" when i use IE compared to Opera (or other browsers for that matter)

S***: Yes Jaster.
Jaster Mereel: Wow... would you kindly explain why is that S***?
S***: Jaster whenever you buy any McAfee product, you can see the System Requirements for that McAfee product. Internet Explorer is required to updated McAfee products successfully. You can also use Netscape after installing a Pluf In.
Jaster Mereel: S*** but you mentioned previously that McAfee wasn't bulit specifcally for IE. So why is it that i still need IE?
Jaster Mereel: Perhaps some technical details would be enlightening

S***: Jaster after testing with most of the browsers Internet Explorer is the best suited browser for McAfee applications.
S***: Your reference number for this chat session is 1******9.

S***: Is there anything else that I can assist you with today?
Jaster Mereel: S***, Interesting. Let's just assume that i bought what you're telling me, than wouldn't Mac users be in big trouble not to use IE?
S***: Jaster for Mac support you need to contact Corporate Support at 1 800 338 8754 from 8:00 AM to 8:00 PM CST.
Jaster Mereel: S*** is it possible for McAfee to publish the test results you've mentioned?
S***: No Jaster it is confidential.
Jaster Mereel: Thanks S***... i feel enlightened...
S***: Thank you for visiting McAfee Online Support Center. You may receive a survey asking for your comments on this chat experience. Your feedback will help to ensure that I'm providing the highest quality service possible.
S***: If you feel I have addressed all your concerns today, I request you to please end this chat session.

Jaster Mereel: Sure, just to add, i think this chat service is great
Jaster Mereel: but only if i can receive answers that aren't so vague...
Jaster Mereel: Thanks for you time S***!

- end dialog session –

So who and what do you wish to believe, you be the judge to that. For now, my dreams of having a perfect browser had just been shattered.

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